When did alkaline start?

Alkaline was formed in the Midlands, South Africa in 2021. You can read more about us here

Do you have a retail store?

Yes we do, you can find our workshop and store here

I would like to stock alkaline products in my store - how do I get the goods?

Please send us an email to info@alkaline-shop.com


Where are your products made?

Our products are handmade in the Midlands, KZN, South Africa by a small team of women.

How to care for the products

  • Material is heat-resistant, not flame-resistant, and may scorch if a candle burns below the rim
  • Suggested extinguishing and removing the candle 1cm before reaching the rim to prevent scorch marks
  • Clean with a soft cloth or sponge using warm water and soap, avoid scourer or hard brush to prevent surface damage
  • Not dishwasher or microwave-safe
  • Promptly clean spills or stains to maintain surface quality


How long will it take for my order to be shipped?

Our small team works to pack and dispatch your order within two to five business days from our warehouse. Once your order is shipped you will receive an email with a tracking link so you can keep an eye on your delivery.

Do you ship overseas?

Absolutely! We’re flattered when someone outside of South Africa discovers our brand and wants our pieces in their home! All international shipping rates exclude taxes, duties, and fees.

Do you accept returns and offer refunds?

We cannot accept returns and offer refunds for change of mind. Please also read our product information regarding the unique nature of products, as we cannot accept returns for quirks in the material that we do not deem faults.

My order has arrived damaged, what can I do?

Oh no! Let’s get that sorted for you. Please email info@alkaline-shop.com with your order number and photos of the issue. Please note we cannot assist without photos of the damaged pieces.
Our team will then get back to you.

Can I return a sale item?

There are no exchanges or refunds on sale items. Any disclaimer added to a sale listing is to be understood prior to purchasing as this may detail the reasons for the reduced price. Please consider this before your purchase.